Privacy & Cookie Policy

• Information you give us — when you send an enquiry, request a quote or free sample by WhatsApp, email or our forms: your name, business name, email address, phone number, and the details of your message.
• Technical information — standard server logs (such as IP address and browser type) and essential cookies needed to run the site securely.

We do not knowingly collect any special-category or financial data through this website, and we do not take payments online.

• To respond to your enquiries and provide quotes, samples and product information.
• To process and fulfil orders you place with us.
• To keep the website secure and working correctly.

Our legal bases are: performance of a contract (to supply what you ask for), legitimate interests (to run and protect our business and reply to you), and consent where required.

We use a small number of essential cookies that are necessary for the site to function (for example, keeping the site secure and remembering items in your enquiry). These do not track you for advertising and do not require consent.

If we introduce analytics or marketing cookies in future, we will ask for your consent first through the cookie notice before any such cookies are set. You can also control or delete cookies through your browser settings at any time.

We do not sell your data. We share it only with trusted service providers who help us run the site and business — for example our website hosting provider — and only so far as needed to provide the service. We may disclose information if required by law.

We keep enquiry and order information only for as long as necessary to deal with your request, meet our legal and accounting obligations, and maintain our business records, after which it is securely deleted.

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct or delete it.
• Object to or restrict how we use it.
• Request a copy of the data you gave us (portability).

To exercise any of these, email us at sales@ecopalletwrap.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Questions about this policy or your data? Contact Eco Pallet Wrap Ltd at sales@ecopalletwrap.co.uk.

We may update this policy from time to time; the date at the top shows when it was last revised.